🌿 Our Happiness Guarantee (Returns & Refunds)

We want you to love everything you receive from Mantelarty. But we understand that sometimes, a change of heart happens. Here's how we can work together to make things right.

1. Changing Your Plans? (Cancellations)

If you would like to cancel your order, please contact us as soon as possible at info@mantelarty.com with your order number and cancellation request.

Orders may be cancelled for a full refund as long as production has not started and the order has not been shipped. Once production has begun or the order has been shipped, cancellation may no longer be possible.

Cancellation requests should be submitted as soon as possible after placing an order. Our team will review your order status and confirm whether cancellation is still possible.

If your cancellation is approved, the refund will be issued to your original payment method.

If your order has already been shipped, please refer to the return conditions below for information about eligible returns after delivery.

2. Not Quite Right? (Returns)

We accept eligible returns within 14 days of delivery.

To request a return, please contact us within 14 days after receiving your order at info@mantelarty.com.

For preference-based returns, including change-of-mind returns, items must be unused, unworn, and returned in their original packaging.

Please contact us before sending any item back so that we can provide the correct return instructions and return address. Returns sent without prior communication may experience processing delays.

Preference-Based Returns

If you wish to return an eligible item because you have changed your mind or it does not meet your personal preferences, you may request a return within 14 days of delivery.

Customers are responsible for return shipping costs for preference-based returns.

Damaged, Defective, Incorrect, or Misrepresented Items

If your item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us within 14 days of delivery with:

• Your order number

• Photos showing the issue, where applicable

• A brief description of the problem

We will review your request and provide an appropriate replacement, refund, or return solution at no additional cost to you.

If a return is necessary due to a product defect, damage, incorrect item, or material difference from the order, you will not be responsible for the return shipping costs.

3. The Refund Process

Once your return is received, inspected, and approved, the refund will be issued to your original payment method.

For approved cancellations or other cases where a physical return is not required, the refund will be processed once the request has been approved.

Please allow 1–5 business days for the refund to be processed.

Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

4. Waiting on a Refund?

If your refund hasn't appeared yet, don't worry! Sometimes banks and credit card companies take additional time to post the transaction.

We recommend:

• Double-checking your bank account.

• Contacting your credit card company to confirm the refund status.

• Checking with your bank for any pending refund transactions.

If you have completed these steps and still have not received your refund after a few days, please contact us at info@mantelarty.com with your order number.

We'll be happy to help you check the status of your refund.

📍 Ready to Start a Return?

Please email our friendly customer support team at info@mantelarty.com within 14 days of delivery to request a return and receive the correct return instructions and return address.

Please do not send your package back without contacting us first.

We're here to help make your shopping experience as smooth and reassuring as possible.