Shipping Information

📦 The Journey of Your Wreathnest Treasures

We want the arrival of your order to be as smooth and enjoyable as possible. Here is everything you need to know about how your package makes its way to you.

1. Order Processing & Dispatch

We process and ship orders from Monday to Friday, excluding weekends and public holidays.

Order Processing & Dispatch Time

Due to the current high order volume and warehouse dispatch schedule, some orders may require additional processing time before shipment.

Most orders are expected to be processed and dispatched within approximately 7–15 business days from the order date.

For certain batch-arranged items or during peak processing periods, dispatch may take up to 15–20 business days.

If an unexpected issue causes a significant delay beyond the estimated processing period, please contact us at info@mantelarty.com for an update and available options.

Once your order has been dispatched, a tracking number will be provided by email and uploaded to your order record as soon as it becomes available.

Please note that after the package is handed over to the carrier, the logistics information may take 24 to 48 hours to update.

2. Shipping Rates & Estimated Delivery Time

The following delivery times apply after your order has been dispatched and do not include the order processing and dispatch period stated above.

Shipping Method	Shipping Fee	Estimated Delivery After Dispatch
Standard Shipping	$5.99 USD	12–15 business days
Express Shipping	$9.99 USD	8–12 business days

Free Shipping Policy

Standard Shipping is FREE on all orders over $39 USD.

Free shipping applies to Standard Shipping only.
The free shipping threshold is based on the order subtotal after applicable discounts and before shipping charges.
Orders with a qualifying subtotal of more than $39 USD are eligible for free Standard Shipping.
Express Shipping remains a paid shipping option, even when the order qualifies for free Standard Shipping.
The applicable shipping options and final shipping fees will be displayed at checkout before payment.

Please note that all delivery times are estimates only. Delivery dates are not guaranteed and may vary depending on the destination country, carrier processing, customs clearance, weather conditions, public holidays, and local delivery conditions.

3. Shipping Destinations

We currently ship to customers in the following locations:

United States, United Kingdom, Canada, Australia, Austria, France, Germany, Israel, Saudi Arabia, Ukraine, Hong Kong, South Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, and Mexico.

Available shipping methods and delivery options may vary depending on the destination. Please refer to the shipping options displayed at checkout for your order.

4. Important Shipping Reminders

Please Check Your Delivery Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping information, please contact us at info@mantelarty.com as soon as possible.

We will do our best to assist with address corrections before dispatch. However, changes may not be possible once an order has been shipped.

Customs & Carrier Delays

Delivery may be delayed due to customs clearance, weather conditions, public holidays, carrier processing, local postal operations, or other circumstances beyond our control.

If your order experiences a significant delay, please contact our support team so we can review the shipment status and assist with the next steps.

Tracking Updates

Tracking information may take 24 to 48 hours to become active or show movement after the package has been handed over to the carrier.

Receiving Your Package

Depending on your destination and the carrier used, your package may be delivered by a local postal service or courier.

If delivery cannot be completed, the carrier may provide instructions for redelivery or collection.

Please follow any delivery instructions provided by the carrier and contact us if you need assistance.

5. Undeliverable & Returned Packages

We understand that delivery issues can happen, and we're here to help resolve them.

Incorrect or Incomplete Shipping Address

If a package cannot be delivered because of an incorrect or incomplete shipping address provided during checkout, it may be returned to the sender.

If this happens, please contact us at info@mantelarty.com with your order number.

Once the package status has been confirmed, we will review the available options, which may include reshipment or an applicable refund.

If additional shipping costs are required because of incorrect address information provided by the customer, these costs may be the customer's responsibility. Any applicable reshipping charges will be communicated before a new shipment is arranged.

Failed Delivery Attempts or Unclaimed Packages

If the carrier is unable to complete delivery after multiple attempts, or if a package is not collected within the carrier's specified collection period, it may be returned to the sender.

Please contact our support team if your tracking information indicates a failed delivery or returned package.

We will review the shipping status and available resolution options, including reshipment or a refund where applicable.

Any additional reshipping fees resulting from a customer-related delivery failure will be explained before proceeding.

Carrier Errors or Delivery Problems Beyond Your Control

If your package cannot be delivered due to a carrier error or another delivery issue that is not your responsibility, please contact us at info@mantelarty.com.

Our team will investigate the issue with the shipping carrier or fulfillment partner and provide an appropriate resolution, which may include reshipment or a refund, at no additional cost to you.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us with:

Your order number
Tracking information, if available
Photos of the damaged item or packaging, where applicable
A brief description of the issue

We will review the situation and work with the shipping carrier or fulfillment partner to provide an appropriate solution.

For items that arrive damaged, defective, incorrect, or materially different from what was ordered, we will provide an appropriate replacement, refund, or return solution at no additional cost to you, in accordance with our Return Policy.

Please contact us within 14 days of delivery to request a return or report an issue under our Return Policy.

This policy does not limit any rights you may have under applicable consumer protection laws.

6. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information as soon as the tracking number becomes available.

Please allow 24 to 48 hours after carrier handover for tracking information to update.

If your tracking information has not been updated for an extended period, or if your package appears to be lost, please contact us at info@mantelarty.com with your order number and tracking information.

Our support team will review the shipment status and work with the carrier or fulfillment partner to provide an appropriate solution.

7. Fulfillment & Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability, warehouse scheduling, and the delivery destination.

The shipping origin may vary depending on the item and fulfillment arrangements.

8. Returns & Refunds

We accept eligible returns within 14 days of delivery, in accordance with our Return Policy.

For preference-based returns, including change-of-mind returns, customers are responsible for return shipping costs. Items must be unused, unworn, and returned in their original packaging.

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Approved refunds will be issued to the original payment method, and refund processing typically takes 1–5 business days.

Please contact us at info@mantelarty.com before returning any item so we can provide the correct return instructions and return address.

For complete details regarding return eligibility, cancellations, and refunds, please refer to our Return Policy.